Integrating Process Inquiry And The Case Method In The Study Of IS Failure

This paper examines the integration of process inquiry and the case method in the study of IS failure. Having acknowledged the prevalence of IS failure and the need for continued inquiry in this domain the two predominant methods of enquiry, factor and process studies, are described along with the utility of both methods. The paper then examines the nature of process inquiry and notes its utility and prevalence in the study of IS phenomena, and its potential applicability for inquiry into IS failure. The case study method is then briefly described along with its potential contribution when combined with process inquiry. The final section in the paper describes how the case method can provide an overall framework for the conduct of a process inquiry, and presents an iterative six stage research process model, based on the case method, to assist with the planning, design, preparation, data collection, data analysis, and reporting of findings.